Delivery Information

Shipping Policy

Orders received Monday through Thursday are shipped by the following day for all orders (orders placed Friday through Sunday ship the first business day the following week).  

During the warm summer months, Heavenly Gourmet, LLC only offers Overnight shipping on chocolate products.  Heavenly Gourmet, LLC does not refund any costs for melting. If you have questions about shipping to your location, please give us a call at 210-496-9090.

General Shipping Information:

  • Heavenly Gourmet, LLC does not ship orders on Friday.  The last orders for the week will go out by on Thursday. Even then Heavenly Gourmet, LLC may reserve judgment on the best time to ship based on weather.  Please plan accordingly.

  • Heavenly Gourmet, LLC DO NOT ship to P.O. Boxes, FPOs or APOs.

  • No orders are shipped or delivered on weekends or holidays.

  • Even though Heavenly Gourmet, LLC strives to get your order out the day Heavenly Gourmet, LLC receives it, please allow up to 48 hours for processing your order, longer during busy holiday seasons.

  • Most orders are shipped via UPS.

  • Our toffee is shipped from our factory in San Antonio, Texas.

  • Overnight is the only option Heavenly Gourmet, LLC ships during the warmer weather months.

Warm Weather Shipping

During the summer months, overnight is the only option for available for our products due to heat and humidity. Heavenly Gourmet, LLC does not refund for melting, therefore Overnight shipping is the only option. 

Return Policy

Your complete satisfaction is our highest priority. If for any reason you or the recipient of our product is unhappy with the order, please contact us. Heavenly Gourmet, LLC will either credit your account or replace the product.

In an effort to improve shipping and product Heavenly Gourmet, LLC will request that a picture of the unsatisfactory product be emailed before Heavenly Gourmet, LLC credits or replaces the product. Our intentions are to improve our shipping options.

Heavenly Gourmet, LLC will not ship chocolate products using the Standard Ground shipping as heat will melt the chocolate. Please see our Shipping Policies for more information.

Heavenly Gourmet, LLC is not responsible for entry of incorrect shipping addresses.  Please verify all information you enter before submitting your order.